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Contents Listing

About the Author.

Introduction.

PART 1: UNDERSTANDING BETA.
Chapter 1- Listening to the Customer.
Chapter 2- What Is a Beta Test?
Chapter 3- The Value of Beta Test.
Chapter 4- The Cost of Beta Test to Your Organization.
Chapter 5- Reducing Costs through Beta Test.
Chapter 6- Putting Beta Test into Your Organization.
Chapter 7- Common Failures in Beta Test Implementation.

PART 2: BUILDING A BETA TEST PROGRAM.
Chapter 8- Building a Test Team.
Chapter 9- The Process.
Chapter 10- Improve Your Program.
Chapter 11- When to Start Testing.
Chapter 12- Effective Site Selection.
Chapter 13- The Test Product.
Chapter 14- Getting Results.
Chapter 15- The "Bug".

PART 3: MAKING THE RESULTS WORK.
Chapter 16- Responding to the Customer.
Chapter 17- Making Results Pay.
Chapter 18- Product Quality = Success.
Chapter 19- The End Is Only the Beginning.

Glossary.

Index.